Process Officer Payments

Duration 5 months
Payment Process and Change management team has as objective to document, manage and improve payment processes in order to increase the customer satisfaction and ensure an efficient processing from the front (branches) to the back(operations) of the bank’s activities. The team is also active in supporting the operational teams during the transitions. Support is provided through communication, training and on-site support. Many initiatives have been launched to create and improve the sense of belonging to the Domain Payments and need to be further followed up.

Your responsibilities will include:

  • Analyse Payments products and processes
  • Analyse, launch and implement process improvements
  • Organize info sessions / trainings on acquired knowledge of Payments processes
  • Willing to travel when on-site support is needed/wanted
  • Help other team members when they need support on any dimension of communication, including coaching on performing presentations / creating attractive content
  • Assess whenever possible the impact of the communication, as well as the satisfaction level of the Domain events
  • Establish a clear communication and close collaboration between the different Payments teams to ensure all stakeholders are consulted and informed on time


  • Education Bachelor’s or Master’s degree or equivalent through experience


  • Experience in process management
  • Experience in providing training
  • Fluent in French/Dutch/English
  • Knowledge of Payment products (is an asset)
  • MS Office, especially excel, powerpoint, publisher ARIS and/or Visio
  • Process management (focus on analysis + improvements)
  • Presentation & training organization
  • Change management
  • Coaching

Skills & Attitude:

  • Strong communication skills
  • Good analytical and synthesis skills
  • Ability to interact with diverse levels of audiences
  • Ability to transform technical / cold content into a business content/language understandable for the concerned audience
  • Resistance to stressful situations
  • Writing skills
  • Presentation skills
  • Structured and rigorous