Incident Manager

Duration 31-12-2016
IT Transverse Service / Support Operation / Incident & Problem Management

Your responsibilities will include: 

  • Incident Management: follow up on the incident stock and ensure the communication and coordination for the major incidents.
  • Problem Management: perform root cause analyses on major and on recurrent incidents to define correct problems. Follow up on their resolution.
  • Relationship management of external IT suppliers.
  • Reporting: Ensure a coherent periodic reporting for Incident, Problem and relationship Management
  • Process: Make proposals for process improvement to the IT MT where relevant and keep the process documentation up to date


  • Education Bachelor/Master in IT or equivalent in IT
  • Languages
    • French: fluent
    • Dutch: fluent
    • English: fluent
  • Required knowledge / Experience
  • Minimum. 3 years’ experience in IT, Incident and problem management process
  • General IT knowledge Incident & problem management process
  • ITIL processes.
  • Knowledge of a bank environment/services.

Skills & Attitude:

  • Team player
  • Quick self-starter, pro-active attitude
  • Good relational skills   Good Communication and Influencing skills
  • Good analytical and synthesis skills
  • Autonomy, commitment and perseverance
  • Ability to work in a dynamic and multi-cultural environment
  • Stress resistant, able to manage crisis situations