Business process Manager

Start date: ASAP
Duration: 6 months (Depending on project evolution, extension is possible)

The department of Health Care is replacing his core systems for Claims management by a new Claims Management System package.
The scope of this new CMS is very broad:

  • Management of hospitalization invoices (electronically & paper)
  • Management of outpatient care costs
  • Management of ambulatory costs
  • Corporate & Retail contracts

In this context, the business process will be reviewed and optimized to meet the business objectives.
The business process analyst that will be in charge of:

  • Gathering the business process improvements opportunities
  • The description of the new processes
  • Coaching, motivating users to work the new way.

Your responsibilities

  • Analyse current end-to-end users’ process through workshops and data analytics
  • Evaluate gap between current process and the way of working with the new Claims Management system.
  • Propose process improvements that helps accomplish specific business objectives.
  • Facilitate process workshops. Inspire and empower the workgroups to provide input into process change.
  • Document processes and encourage employees to embrace the new process once it is implemented.
  • Define KPI, monitor, measure and provide feedback on process performance

Your profile:

  • A master’s degree in Finance, Economics, Engineering or quantitatively oriented master’s degree or equivalent by experience..
  • Excellent analytical skills
  • Critical thinker
  • Quick learner
  • Determined, perseverant
  • Autonomous, structured and pro-active
  • Dynamic, analytic, synthetic
  • Excellent interpersonal & negotiation skills
  • Motivator
  • Change driver and Coaching skills
  • Min. 5 years of professional experience in equivalent function
  • Good knowledge of Insurance Claims management processes.
  • Knowledge of Healthcare insurance processes is a plus
  • Business Process analysis
  • KPI definition and data analytics