Your job
Reporting to one of our Team Leaders Customer Care, your responsibilities will cover administrative/support tasks
related to customers.
After an intensive on-the-job training, you will be an expert in Ingenico Payment Services products and services, allowing you to take part in:
  • Merchant contract management: accuracy check of information provided by the merchant
  • Creation and set up of accounts for high-profile merchants
  • Payment method activation for merchant accounts
  • Password administration for newly registered merchants
  • Incoming Administrative Request handling by mail, tickets and phone (contract and invoice duplicate requests, billing information changes, etc.)
  • Filing and treatment of official documents
  • First contact for financial issues (invoices, credit notes, payment terms, etc.)
  • Screening of the admin mailbox and ticketing system, as well as taking appropriate action
  • Active collaboration in projects

Your qualities

For this challenging position, we need a talented individual with strong administrative and organizational skills.
Our candidate should fit following requirements:

  • Bachelor Degree or 1-2 year(s) experience in a similar position
  • Native level in German, fluent in English, any other European language is an asset
  • Good communication skills
  • Flexible and able to adapt to a fast-paced environment
  • Team spirit
  • Independent and willing to take initiative
  • Problem-solving
  • High drive for result
  • An eye for detail
  • Self deployed, able to work independently and set own objectives